If you paid the wrong amount, used the wrong token, selected the wrong network, or did not complete payment within the required timeframe, the system may flag your payment as abnormal.
This article explains how to pay correctly, how abnormal payments are handled, and what to do if an issue occurs.
I. What Is a Valid Payment?
To ensure your order is completed automatically, please follow the payment details shown on the checkout page.
All of the following conditions must be met:
Payment is completed within the order's validity period
Payment uses the network (chain) specified in the order
Payment is sent to the receiving address specified in the order
Payment uses the token specified in the order
Payment amount matches the order requirement
The checkout page displays a countdown timer. Please complete your payment before it expires.
II. Which Abnormal Payments Are Handled Automatically?
Abnormal Type | Description | What You Need to Do | Outcome |
Underpaid | The amount paid is less than the order amount. | If the merchant requires the shortfall to be covered, please pay the remaining amount or contact the merchant to confirm how to proceed. | The system will record the actual amount received and settle it to the merchant. The merchant may decide whether to accept the payment based on their own policy. |
Overpaid | The amount paid exceeds the order amount. | No action required. | The system will automatically identify the funds and settle the full amount to the merchant. The overpaid portion will not be refunded automatically. Please contact the merchant if a refund is needed. |
Late Payment (within 24 hours) | Payment is made after the order expires, but within 24 hours of the receiving address being created. | No action required. | The system will automatically identify the funds and settle them to the merchant. The merchant will confirm the order and provide subsequent service based on the actual situation. |
Wrong Currency | Payment is made to the correct network (chain) and receiving address, but using a supported auto-convertible asset such as ETH, SOL, BNB, or TRX. | No action required. | The system will automatically convert the asset and settle the converted amount to the merchant. The merchant will confirm the order and provide subsequent service based on the actual situation. |
For the scenarios listed above, the system will automatically identify the funds and complete settlement on the merchant's side. Order status updates and subsequent service delivery are subject to the merchant's processing result.
III. Which Situations Require Contacting Merchant Support?
The following situations cannot be processed automatically and require you to contact merchant support for manual verification:
1. Wrong Network
Example:
Order requirement: USDT (Ethereum)
Actual payment: USDT (BNB Smart Chain)
Since the payment was made on a network other than the one specified in the order, the system cannot automatically identify and match it to the order. Manual verification is required.
2. Payment Made More Than 24 Hours After Order Expiry
Examples:
Payment made more than 24 hours after the order has expired
Payment sent to a receiving address saved from a previous order
IV. What Information Do You Need to Provide?
Please prepare the following and contact merchant support:
Order ID
Transaction Hash (TxID)
Payment screenshot
The payment screenshot should include:
Payment amount
Token name
Network (chain) name
Receiving address
Once the merchant receives your information, they will submit a verification request to Infini on your behalf.
V. Important Risk Notice
Complete payment before the checkout countdown expires.
The checkout page displays a clear countdown timer. Please complete your payment before it ends. If the timer has expired, you can request a new receiving address to make a fresh payment.
Do not save or reuse historical receiving addresses.
The receiving address for each order applies to that order only.
Sending payment to an address from a previous order may result in funds being unable to match to the correct order.
Fund recovery is not guaranteed for payments made more than 24 hours after expiry.
For payments sent to a receiving address more than 24 hours after order expiry, Infini will assist in investigating the fund status but cannot guarantee recovery.
Disclaimer: Infini provides technology and payment infrastructure services and does not directly offer banking, money transmission, securities, or investment services. Any related financial or payment services are provided by licensed partner institutions and are subject to the laws and regulations of the relevant jurisdictions. The availability, scope, and terms of such services may vary depending on the region and the applicable partner arrangements.
Any information displayed on this platform (including but not limited to exchange rates, fees, processing times, and other data) is for reference purposes only and does not constitute any form of commitment, guarantee, or investment advice. Users are responsible for understanding and complying with applicable laws, regulations, and relevant terms before using the services.
This service is not available to users in Mainland China, the United States, or other restricted jurisdictions. Infini reserves the right to interpret and update the service scope and applicable terms.