How to Add and Manage Recipients

Scattered recipient information: Account details, currencies, networks, and wallet addresses may be stored across different tools, requiring repeated searches and manual entry.

Different recipient types: Crypto and fiat payouts require different information. Keeping them in the same workflow can make records harder to review.

Network mismatches: A crypto asset may be available on multiple networks. Selecting a network that does not match the recipient address may affect the payout.

Difficult recipient lookup: As your recipient list grows, locating a specific record by browsing the full list becomes less efficient.

Separate recipient lists: Manage [Crypto Recipients] and [Fiat Payout Recipients] in dedicated tabs for clearer record keeping.

Flexible crypto recipient setup: Add a crypto recipient using either an [Infini UID] or an [On-Chain Address], depending on the details provided by the recipient.

Structured fiat recipient setup: Select the recipient country or region, payout currency, payment account, and payment method in a guided flow.

Recipient search and filtering: Filter crypto recipients by [Currency] and [Network], or use keyword search to locate a record.

Sign in to Infini and expand [Bill Pay] in the left-hand navigation menu.

Click [Recipients] to open the recipient management page.

Select [Crypto Recipients] or [Fiat Payout Recipients], depending on the type of recipient you want to manage.

Open the [Crypto Recipients] tab and click [Add Crypto Recipient].

In the [Add Recipient] window, select [Infini UID].

Enter the UID provided by the recipient in the [Infini UID] field.

Enter a recognizable name in the [Recipient Name] field.

Enter your [Google Authenticator Code]. You can also click [Paste] to paste the code from your clipboard.

Review the details and click [Save]. To add another recipient, select [Add Another] when the option becomes available.

Open the [Crypto Recipients] tab and click [Add Crypto Recipient].

In the [Add Recipient] window, select [On-Chain Address].

Under [Currency and Network], select the currency first, followed by the corresponding network.

Enter the address provided by the recipient in the [Recipient Address] field.

Enter the [Recipient Name] and your [Google Authenticator Code].

Verify the currency, network, and address before clicking [Save]. To add another recipient, select [Add Another] when the option becomes available.

Open the [Fiat Payout Recipients] tab.

Click [Add Fiat Recipient].

Select the country or region associated with the recipient account under [Recipient Country/Region].

Select the applicable currency under [Payout Currency].

Choose an available account under [Payment Account].

Select one of the options displayed under [Payment Method].

Click [Next]. Complete the remaining recipient details as prompted, review the information, and submit the recipient. Available countries, currencies, accounts, and payout methods depend on your account and the options displayed on the page.

On the [Crypto Recipients] tab, use the [Currency] and [Network] filters to narrow the list.

Enter a recipient name, address, or other identifying information in [Search by keywords], then click the search icon.

Click [Reset] to clear the active filters and search criteria.

The crypto recipient list displays [Recipient Name], [Network], [Currency], [Address Type], and [Whitelisted] status.

The fiat recipient list displays information such as [Account], [Name], [Currency], [Channel], and [Status].

If an option is available in the [Action] column, follow the on-screen instructions to manage the recipient. Available actions may vary by recipient type and status.

Use recognizable recipient names: Enter the recipient's legal name, business name, or a clear internal label to make future searches and reviews easier.

Verify the network: Before saving an on-chain address, confirm that the selected currency and network match the information provided by the recipient. Do not rely on the address format alone.

Review recipient details before saving: Check the UID, address, currency, network, country or region, and payout method before submitting the recipient.

Keep recipient records current: If a recipient changes their account or wallet details, confirm the latest information with them before initiating a payout.

Q: Why are [Save] and [Add Another] unavailable? A: Check that all required fields have been completed and that your [Google Authenticator Code] is valid. For an on-chain recipient, you must also provide the currency, network, recipient address, and recipient name.

Q: What is the difference between an [Infini UID] and an [On-Chain Address]? A: Use [Infini UID] when the recipient provides a valid Infini UID. Use [On-Chain Address] when the recipient provides a wallet address for a specific currency and network.

Q: How do I select the correct network for an on-chain address? A: Confirm the currency and network directly with the recipient, then select the matching options under [Currency and Network]. If the information is unclear, contact the recipient before saving the address.

Q: Why can I not find a specific fiat country, currency, or payout method? A: Available options may vary based on your account status, region, and product availability. Refer to the options currently displayed on the page or contact customer support for assistance.

Q: What should I do if I cannot access my [Google Authenticator Code]? A: Select [Use Recovery Code] if the option is available. If you cannot access your recovery code, click [Contact Us] for assistance.