I. Feature Overview
To help you complete identity verification and access the relevant product features, the Personal version of the Infini App provides tiered KYC verification.
KYC in the Personal version has two levels: L1 and L2. After completing KYC L1, you can access features such as transfers, withdrawals, and cards. Upgrading to KYC L2 provides higher transfer and withdrawal limits, along with access to fiat withdrawals and fiat deposits.
Product access and transaction limits vary by verification level. Please refer to the latest information on the [Identity Verification] page and the outcome of your verification review.
II. Step-by-Step Guide
View Verification Levels and Limits
Open the Infini App and switch to the Personal version.
Go to the [Identity Verification] page to begin the verification process.
Expand [Verification Levels and Limits] to view the product access available to unverified users, KYC L1 users, and KYC L2 users.
The main differences between the verification levels are as follows:
Feature | Unverified | KYC L1 | KYC L2 |
Transfers/Withdrawals | Daily limit: 0 USD | Daily limit: 3,000 USD | Daily limit: 500,000 USD |
Fiat Withdrawals | Not supported | Not supported | Daily limit: 500,000 USD |
Fiat Deposits | Not supported | Not supported | Daily limit: 500,000 USD |
Cards | Not supported | Up to 10 cards | Up to 10 cards |
Complete KYC L1 Verification
Go to the [Identity Verification] page and follow the on-screen instructions to begin KYC verification.
Select your country or region. Make sure it matches the identity document you will submit.
Enter your name, date of birth, and other personal information as instructed.
Upload a valid identity document. Make sure that:
The document has not expired.
All document details are clearly visible.
The image is complete and is not affected by glare, obstruction, or cropping.
The information you enter matches the information on the document.
When you reach the facial verification page, allow the Infini App to access your camera when prompted by your phone.
Follow the on-screen instructions to complete facial verification and submit your verification application.
After submission, return to the [Identity Verification] page to check your verification status. The final status is subject to the verification review.
Upgrade from KYC L1 to KYC L2
After completing KYC L1, go to the [Identity Verification] page.
Tap the upgrade button for KYC L2 to begin the upgrade process.
If you have already started the upgrade, the page will display: “You have started your KYC L2 upgrade. Go to the verification page to continue and submit your information.” Tap [Continue Upgrade] to proceed.
On the [Upload a Document to Verify Your Address] page, tap [Select from Your Device] and choose a proof-of-address document.
Note: Do not submit proof of address issued in any of the following countries or regions. The list may change. Please refer to the page for the latest information.
Mainland China, Albania, Afghanistan, Belarus, Bosnia and Herzegovina, Burundi, North Korea, the Democratic Republic of the Congo, Cuba, Montenegro, Kosovo, Libya, Mali, Myanmar, South Sudan, Nicaragua, Serbia, Sudan, Somalia, Syria, Iraq, Iran, Yemen, Venezuela, the Central African Republic, Zimbabwe, North Macedonia, and Russia.
You may submit any of the following types of proof of address:
Identity document showing your address: Upload both the front and back of the document.
Bank document: Examples include a bank statement, bank letter, loan statement, or passbook. The document must have been issued within the past six months.
Utility or public service bill: The document must have been issued within the past six months.
Government-issued document: Examples include a tax notice or social security document. The document must have been issued within the past six months.
Make sure the document clearly shows your name, full residential address, issuing organization, and issue date.
Proof-of-address documents may be uploaded in JPG, PNG, HEIC, WEBP, or PDF format.
The maximum file size is 50 MB per file.
After selecting a file, tap [Upload File].
Follow the on-screen instructions to confirm and submit your documents. The final status is subject to the verification review.
III. FAQ
Q: Can I select KYB verification in the Personal version?
A: No. The Personal version of the Infini App provides KYC verification at two levels: KYC L1 and KYC L2. It does not include a KYB verification entry.
Q: Can I make transfers or withdrawals without completing KYC verification?
A: The daily transfer and withdrawal limit for unverified users is 0 USD. Fiat withdrawals, fiat deposits, and card features are also unavailable. Please refer to the latest information displayed in the App.
Q: What is the difference between KYC L1 and KYC L2?
A: KYC L1 provides a daily transfer and withdrawal limit of 3,000 USD and supports up to 10 cards. KYC L2 provides a daily transfer and withdrawal limit of 500,000 USD. It also supports fiat withdrawals and fiat deposits, each with a displayed daily limit of 500,000 USD, as well as up to 10 cards. Please refer to the latest information in the App for applicable limits and product access.
Q: Which documents can I use as proof of address?
A: You may submit an identity document showing your address, a bank document, a utility or public service bill, or a government-issued document such as a tax notice or social security document. Except for a valid identity document, the document generally must have been issued within the past six months.
Q: Why am I unable to upload my proof of address?
A: Make sure the file is in JPG, PNG, HEIC, WEBP, or PDF format and does not exceed 50 MB. If you are submitting an identity document showing your address, upload both the front and back as instructed.
VII. Contact Us
If you have any questions or feedback about [Tiered KYC Verification], please reach out to our support team through customer service channels.
Disclaimer:
Infini provides technology and payment infrastructure services and does not directly offer banking, money transmission, securities, or investment services. Any related financial or payment services are provided by licensed partner institutions and are subject to the laws and regulations of the relevant jurisdictions. The availability, scope, and terms of such services may vary depending on the region and the applicable partner arrangements. Any information displayed on this platform, including but not limited to exchange rates, fees, processing times, and other data, is for reference purposes only and does not constitute any form of commitment, guarantee, or investment advice. Users are responsible for understanding and complying with applicable laws, regulations, and relevant terms before using the services.