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How to reset my GA/2FA/Authenticator?

Cavie avatar
Written by Cavie
Updated over 2 weeks ago

1. In the [Settings] option, click the 'Account security' button, enter the 'Reset Authenticator' page.

2. Enter your Infini account password and the old Google Authenticator Code to reset the Authenticator.

3. If your old Google Authenticator Code is confirmed to be unavailable and you did not save the recovery codes, please contact online customer support and submit the required information to unbind your Google Authenticator Code.

Compliance Statement for Authenticator Feature

The above instructions are for reference only and do not constitute any form of promise or guarantee. Related features and page content may change due to applicable laws/regulations, regulatory requirements, technical conditions, or service arrangement adjustments, and are subject to Infini’s actual features and page display. Infini reserves the right of interpretation within the scope permitted by law.

Binding Google Authenticator (or other 2FA tools) is intended to enhance account security and reduce unauthorized access risks, but it cannot fully eliminate security risks caused by network environment, device security, third-party tools, or user operational errors.

Users must properly safeguard their 2FA devices, credentials, and backup verification information. The platform does not assume liability for account risks or losses caused by users’ failure to safeguard such information, device loss, information leakage, or third-party tool failures.

Google Authenticator and related 2FA tools are provided by third parties. Infini makes no express or implied warranties regarding their availability, stability, or security. In the event of third-party service interruptions, failures, or force majeure causing verification issues, the platform may take account protection measures based on security and compliance needs.

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