I. Feature Overview
To help SaaS and subscription-based merchants improve revenue stability, we have officially launched the Subscription Payment feature. Infini will use an automated billing and renewal reminder system to handle the entire process from payment collection, renewal to status synchronization, upgrading Infini from a "one-time payment tool" to a "sustainable revenue collection infrastructure" to meet the long-term payment collection needs of SaaS merchants.
II. Pain Points Addressed
Difficult tiered pricing management: Unable to provide flexible, automated tiered pricing and recurring payment solutions for customers with different needs, limiting the refined operational capabilities of the business.
Tedious financial reconciliation process: Manual verification of payment status for each renewal order is required, resulting in low process efficiency when customers use the service.
Poor payment experience: Customers need to repeatedly fill in payment information or contact customer service for each renewal, making the operation process cumbersome and affecting the overall service experience and customer satisfaction.
III. Key Highlights
Fully automated renewal process for increased operational efficiency: You only need to set the subscription cycle and amount when creating a product, and the system will automatically send renewal emails to customers, guiding them to complete payment with one click, effectively improving renewal rates and convenience.
Flexible tiered pricing mechanism: Provides flexible, automated tiered pricing and recurring payment solutions for customers with different needs, helping customers strengthen the refined operational capabilities of their business.
Flexible payment methods covering multi-national customers: Perfectly inherits Infini's powerful payment capabilities, supporting multi-national customers to complete subscriptions using multiple methods, breaking geographical restrictions.
Clear and transparent customer experience: Customers can clearly view billing details or cancel subscriptions on their own at any time through the link in the renewal email. The entire process is transparent and convenient, fully respecting customer choice and enhancing brand trust.
IV. Operation Steps
Subscription and Payment Process
1. Initial subscription: The Infini checkout order interface will clearly display subscription amount, cycle and other information. Customers select any payment method and complete payment, which represents agreement to the subscription terms. Note: Subscription dates and amounts are examples. You can configure specific information yourself.
2. Email reminder and renewal: Before the subscription expires, the system will automatically send a renewal reminder email with the subject line "Your Subscription Invoice is Ready" to the customer's mailbox. Click the [Pay Now] button in the email to jump to the payment page, verify the billing information and complete payment for the new cycle. After successful payment, the subscription will automatically renew.
Subscription Cancellation Process
1. Initiate cancellation: Find and click the [Unsubscribe] button at the bottom of the renewal reminder email.
2. Confirm cancellation: The system will jump to the [Confirm Subscription Cancellation] page. Click the [Confirm] button to finalize the cancellation.
3. Cancellation successful: The page displays [Subscription Cancelled Successfully]. After this, the system will no longer initiate charges or send renewal emails to this customer. The cancellation status will be synchronized to your merchant backend.
V. FAQ
Q: What happens if a customer's automatic renewal payment fails?
A: The current version of the Subscription Payment feature relies on customers actively clicking the email link to complete payment. If the customer does not complete payment before expiration, the subscription will be suspended.
Q: Can customers change payment methods midway?
A: Yes. Each time customers click the [Pay Now] button in the renewal email, they can reselect the payment method they wish to use for that transaction.
VI. Contact Us
If you have any questions or feedback about [Subscription], please reach out to our support team through customer service channels.
Click the green phone icon in the bottom-right corner of the Infini system and select [Message] to contact us.
Disclaimer:
The Subscription Payment feature provides automated billing reminders and payment support based on system workflows. Renewal rates, revenue performance, and business outcomes may vary depending on customer behavior, business model, and market conditions. Any data or status synchronization is generated from system records for reference only and does not constitute a guarantee of revenue or business performance.